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  • Blog Post
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  • Howie Fenton
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  • 03 June 2021

The Cost Savings of Killing E-Mail May Be 3x-5x Higher Than Estimated

Do you realize that killing e-mail can reduce labor costs for CSRs, estimators, and billing staff and that there are additional savings possible by reducing the costs associated with manual estimating and billing? The savings of killing e-mail may be 3x-5x higher than estimated in recent research. To best understand the savings you can achieve, read this blog post.

  • Blog Post
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  • Howie Fenton
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  • 10 May 2021

Why Killing E-Mail Orders Matters for Your Recovery

Do you realize how much time and labor costs are associated with processing e-mailed orders? Do you understand the total cost of operation and the savings you could achieve by automating order entry? Find out in this post where we discuss the time, costs and production challenges of accepting e-mail orders and how a Web to Print solution can save you money and accelerate your recovery.

  • Blog Post
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  • Howie Fenton
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  • 07 April 2021

Recover by Adapting to Lasting Pandemic Changes

By recognizing that some of the changes from the pandemic will disappear and others will remain you will be better positioned to recover and take advantage of the permanent changes. Innovative in-plants will find ways to take advantage of these changes and convert them from threats to opportunities.

  • Blog Post
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  • Howie Fenton
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  • 04 February 2021

5 Ideas To Support In-Plant Awareness

Inspired by in-plant awareness month, this post talks about the often-overlooked importance of understanding product and service awareness and offers five ideas to help you increase your in-plant’s awareness.

  • Blog Post
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  • Howie Fenton
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  • 09 December 2020

Planning Your 2021 Post-COVID Recovery

Howie Fenton's latest RSA blog suggests three areas of your print operation to inventory and strategies to strengthen your print shop's 2021 recovery.

  • Blog Post
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  • Howie Fenton
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  • 16 November 2020

Manual Data Collection- The Worst Data Problem in the Industry

In this the second article in a two-part series about print shop metric issues we focus on four issues with manual data collection: unreliable data, staff productivity loss and dissatisfaction, and the inability to compile and analyze manually collected data.

  • Blog Post
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  • Howie Fenton
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  • 15 October 2020

Are you Collecting Bad Print Shop Metrics?

First in a two-part series about issues with print shop metrics. This article discusses bad metrics such as vanity metrics and suspect metrics and how on-time delivery and cost estimates may be a bad metrics.

  • Blog Post
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  • Howie Fenton
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  • 18 September 2020

The Evolution in Printing Metrics

In-plant print center metrics that best predict success and evaluate performance have changed. In this post, Fenton discusses several metrics, relates how in-plant vs. commercial printer metrics differ, looks more closely at newer metrics like equipment utilization and offers evidence of the metric that may be the most predictive of in-plant success.

  • Blog Post
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  • Howie Fenton
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  • 11 August 2020

Technology's Increasing Importance for Engaging Staff

A recent Harvard Business Review survey concluded overwhelmingly that technology has a greater impact on employee engagement than it did three years ago and will continue to be a major factor. Utilize the latest technologies in your print shop and ensure your staff has an active role in using, remaining current and fully employing these technologies as part of an overall employee engagement strategy to foster engagement and attract and retain staff.

  • Blog Post
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  • Howie Fenton
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  • 17 July 2020

Software Dashboards and New Trends in Data Collection

The idea of business dashboards is not new. What is new is that dashboards have become a mainstream management tool and now upper management may request access to dashboards. Business dashboards typically provide a graphical display of critical information such as day to day data, key performance indicators (KPIs) or benchmarks. One of the main problems, however, is the lack of availability of dashboards. One of the few companies that offers a dashboard is RSA.

  • Blog Post
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  • Howie Fenton
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  • 13 May 2020

How to Estimate Staffing Needs as Workload Changes

Howie Fenton shares a method to estimate staffing needs as your revenue changes using your current sales per employee ratio (SPE) and anticipated revenue changes. Adding automation and shifting and cross training staff can address workflow gaps and bottlenecks that result from staff imbalances.

  • Blog Post
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  • Howie Fenton
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  • 12 February 2020

VLOG: Steps 4 - 6 of 9 Steps to In-plant Profitability Series

This vlog is part two of a three-part series about the nine steps that I see that in-plants need to take to increase their financial stability. While not every in-plant has an operating model to be profitable, in-plants can use these steps to ensure that they are meeting their financial goals.

  • Blog Post
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  • Howie Fenton
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  • 27 January 2020

Nine Steps to In-plant Profitability

In this vlog, I start a three-part series about the nine steps that I see that in-plants need to take to increase their profitability. While not every in-plant has a model to be profitable, in-plants can use these steps to ensure they are not losing money or operating below cost, and are operating as efficiently as possible for their parent organization.

  • Blog Post
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  • Howie Fenton
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  • 10 December 2019

Seven Ideas for Creative Problem Solving and Five Examples

The idea for this post came from answers to interviews in a recent IPMA research report that shows how some in-plant leaders are trying new answers to old questions. This article describes five “out of the box” solutions in-plants have used and offers seven ways to help you get outside your “box.”

  • Blog Post
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  • Howie Fenton
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  • 18 November 2019

Video: Two Things In-plants Need for Survival

Howie Fenton interviews RSA about the two-pronged approach in-plants need to survive. Reducing print production costs and building more value-added products and services to offset the decline of traditional products are the two things in-plant print centers need to do to remain competitive and use the balanced scorecard approach

  • Blog Post
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  • Howie Fenton
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  • 21 October 2019

Trend #3: Is Cycle Time the Most Important Thing?

Customers always want work faster but could the ability to turn work around faster become the most important service an in-plant can offer? In our two previous trends articles we discussed how in-plants can prepare for 2020 by overcoming staffing issues and increasing the in-plant's value. In this article we will expand on the importance of fast turnaround time and discuss how it can also shield the in-plant from outside threats.

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Since 1986, thousands of production print centers have turned to Rochester Software Associates to improve their workflows, increase their productivity, and delight their customers. Our software solutions for transform and conversion, output management, and web to print Turn Printing Into Productivity™. Above all, what really sets us apart is our intense focus on customer satisfaction.

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