Searching for Content Related to "Howie Fenton"

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• Howie Fenton
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• 13 June 2019

How Ecommerce Workflows Impact Customer Experience and the Total Cost of a Poor Customer Experience

How Ecommerce Workflows Impact Customer Experience and the Total Cost of a Poor Customer Experience Blog #4 of our Customer Experience Series As we discussed in the previous articles in this customer experience series, the

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• Howie Fenton
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• 10 May 2019

What’s the Cost of a Bad Customer Experience to an In-Plant?

What's the Cost of a Bad Customer Experience to an In-Plant? Blog #3 of Customer Experience Series You will be shocked when you hear the estimated costs to companies that have suffered from a bad customer experience. While the numbers are based on big companies selling consumer products, in-plants should be asking what the potential

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• Howie Fenton
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• 19 April 2019

What We Can Learn from Amazon to Create a Better Customer Experience

What We Can Learn from Amazon to Create a Better Customer Experience The role of e-Commerce in the customer experience is increasing as more customers demand service like world class e-commerce sites such as Amazon. This is the second in a series of articles that talk about the role of software automation in enhancing superior

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• Howie Fenton
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• 15 March 2019

Two Common Mistakes in Understanding Your Customers' Experience

Two mistakes in-plants make in understanding their customer's experience: disbelief of unfavorable surveys and underestimating the importance of online ordering websites.

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• Howie Fenton
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• 19 February 2019

2019 Roadmap: Are you thinking Outside the Box?

In-plant print centers who include out-of-the box thinking, integration and faster turnaround in their plan will create additional value and a 2019 road map for success. Part 2 of a series.

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• Howie Fenton
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• 18 January 2019

2019 Roadmap: Planning for Change

As the calendar year changes it's prudent to prepare for change. Industry research or customer surveys are information sources to guide direction and decisions.

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• Howie Fenton
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• 06 December 2018

How Does Web to Print Provide Benefits to the In-plant and the Customer?

How Does Web to Print Provide Benefits to the In-Plant and the Customer? In a previous blog (Software Ownership, Reducing Costs and Adding Value), we presented the idea that the most valuable software has benefits for the in-plant staff and for the customer. Unfortunately, the chart did not make a strong case

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• Howie Fenton
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• 16 November 2018

WTP Relieves Pricing Pressure When it Enhances the Customer Experience

WTP Relieves Pricing Pressure When it Enhances the Customer Experience Why Web to Print May or May Not Enhance Your Value and Customer's Experience- Part 2 This is the second article in a two-part series that talks about the role of Web to print in customer satisfaction, the perception of value, and the impact on

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• Howie Fenton
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• 19 October 2018

Why Web to Print May or May Not Enhance Your Value and Customer’s Experience

This is the first of a two-part series that talks about the role of Web to print in customer satisfaction and your customer's perception of value. Anyone not offering Web to print should realize that Web to print software can not

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• Howie Fenton
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• 12 September 2018

Software Ownership, Reducing Costs and Adding Value

Software Ownership, Reducing Costs and Adding Value The latest research from In-Plant Graphics magazine is worth looking at. The study is entitled, "Software and Automation Trends in the In-Plant industry." One of the questions was

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• Howie Fenton
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• 17 August 2018

4 Benefits of Workflow Automation. Which is your Favorite?

Over the last few months, we have been focusing on possible reasons in-plants are reluctant to invest in workflow automation. We discussed workflow myths, building the business case and infrastructure, and executives jaded due to claims of increased productivity. There is another side to this

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• Howie Fenton
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• 17 July 2018

How Value-Based Pricing Helps In-plants Battle Threats

How Value-Based Pricing Helps In-plants Battle Threats Most in-plants use a cost-plus pricing strategy. In simple terms, you calculate the cost to manufacture and mark that cost up 5-20%. This works well unless equipment utilization falls and prices increase, or a super-efficient company is trying to get the business. In either case, commodity type products

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• Blog Post
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• Howie Fenton
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• 18 June 2018

The Real Reason Printing Companies are Reluctant to Invest in Workflow Automation

This is the third and final article in a series that attempts to answer the question of why companies are reluctant to invest in workflow automation software. In the first article, we dispelled five myths, and in the second we looked at research. In this article, we will try to identify the true underlying reason for the lack of investment.

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• Howie Fenton
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• 17 May 2018

Why Printers Don’t Invest in Workflow: Survey Says…

Why Printers Don't Invest in Workflow: Survey Says… This is the second article in a series of three that attempts to answer why companies are reluctant to invest in workflow automation software. In the first article, we dispelled five myths. We will focus on data in this article. According to the Idealliance "2017 Capital Investment

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• Blog Post
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• Howie Fenton
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• 15 April 2018

5 Reasons Printers Don’t Invest in Workflow Software

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• Howie Fenton
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• 19 March 2018

What You Don't Know about Costs Can Hurt You - Part 2

How long it should take to perform a task (create an estimate, enter orders, etc.) has always been a mystery because there is little to no comparable data. Recently however, Chris Bondy and Wesley Odell from the RIT School of Media Sciences published a report.

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• Howie Fenton
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• 16 February 2018

What You Don’t Know About Costs Can Hurt You

This is the first in a two-article series about understanding and improving costs. In any business, some mistakes are costlier than others. In our opinion, some of the most dangerous mistakes for in-plant print centers are the ones that get back to the administration

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• Howie Fenton
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• 22 January 2018

Has Web to Print Become a Business-Critical Application?

Has Web to Print become a Business-Critical Application? The growing importance of e-commerce has never been more clear than the most recent holiday season as 51% of holiday shopping was expected online, compared to 42% in stores (Deloitte Holiday Retail Survey [2017]). An annual survey by analytic firm comScore and UPS found that consumers are

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• Howie Fenton
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• 18 December 2017

In-Plant Primer 201-Article #6- How Software Automation Increases the In-plant's Value

This is the final article in our dealer and vendor in-plant education initiative called "In-Plant Primer: From Operations Basics to Advanced Sales Concepts" and the sixth post of the advanced in-plant primer series, "In-Plant Primer 201: Operational and Financial Concerns." Workflow automation brings value to in-plant managers and c-level execs.

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• Blog Post
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• Howie Fenton
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• 08 December 2017

5 Critical Success Factors for Success in 2018

5 Critical Success Factors for Success. The state of the in-plant industry is strong and those that focus on the new critical success factors (CSF) will likely continue to thrive. Among the CSF factors contributing to this healthy market are: A growing print market, Continuing efforts to automate production, Measuring and reporting improvements, Monitoring and

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